October 18, 2016 - Many Shelby County residents and businesses experienced an interruption in their internet service Monday, October 17, 2016 due to an outage resulting from a cut fiber optic line.
According to AT&T Customer Service 2,240 customers were without service on Monday afternoon. Shelby County Today reached out to AT&T Media relations Monday evening for information regarding the outage and they issued the following statement Tuesday morning.
"Due to a cable cut, some customers in the Shelby County area may have experienced service issues late yesterday. Our technicians worked through the night and completed repairs on their damaged cable and our service is currently running normally. We apologize for this inconvenience."
It was reported to Shelby County Today, other outages recently experienced in Shelby County on September 9 and October 11 were due to fiber optic lines being cut.
Customer reports on social media indicate customers in Timpson, Center and San Augustine were effected by the outage.
