May 31, 2018 (View Product Labels) - Committed to the quality of its products, H-E-B is voluntarily issuing an all-store recall for certain flavors and container sizes of EconoMax and Hill Country Fare ice creams and Creamy Creations sherbets for broken metal in processing equipment found during routine maintenance. The affected products were distributed to stores in Texas and Mexico.
To date, there have been no injuries reported due to this incident.
All products related to this recall have been removed from store shelves. H-E-B is working to have the products back on shelves as soon as possible.
The voluntary recall impacts the following products:
UPC Number | Product, Size | Best by date
4122092736 | EconoMax Neopolitan, 4 quarts | 6/1/2019 through 6/23/2019
4122092733 | EconoMax Neopolitan, 56 ounces | 6/24/2019
4122092734 | EconoMax Vanilla, 4 quarts | 5/24/2019 through 6/17/19
4122092731 | EconoMax Vanilla, 56 ounces | 5/26/2019 through 5/27/019
4122090944 | Hill Country Fare Chocolate, 4.5 quarts | 6/24/2019
4122092215 | Hill Country Fare Cookies and Cream, 56 ounces | 5/27/2019 through 5/28/2019
4122090946 | Hill Country Fare Fudge Revel, 4.5 quarts | 6/7/2019 through 6/8/2019
4122090943 | Hill Country Fare Neopolitan, 4.5 quarts | 6/3/2019 through 6/22/2019
4122092212 | Hill Country Fare Neopolitan, 56 ounces | 6/25/2019
4122010102 | Hill Country Fare Neopolitan (Mexico), 4.5 quarts | 6/17/2019 through 6/18/2019
4122090947 | Hill Country Fare Strawberry Revel, 4.5 quarts | 6/8/2019 through 6/9/2019
4122090942 | Hill Country Fare Vanilla, 4.5 quarts | 6/6/2019 through 6/7/2019
4122083898 | HEB CC Fruit Punch Sherbet, Quart | 12/22/2018
4122034607 | HEB CC Lime Sherbet, Quart | 11/19/2018 through 11/20/2018
Customers who purchased the product can return it to the store for a full refund. Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. to 8 p.m. Central Standard Time.