DETEC Status Update as of 9am: Shelby Co. Has 3,300 Current Outages

February 22, 2021 - DETEC is currently reporting 6,567 outages remaining. Today, we expect to wrap up all repairs in Newton, Panola, Sabine and San Augustine Counties. Our larger impacted areas of Nacogdoches and Shelby County are estimated to be all restored by this Friday. Please keep in mind that these are estimates, ideally we hope to complete this worker sooner. We thank you for your patience and support as crews have worked as quickly as possible.

Nacogdoches County: 2,749
Newton Co: 1
Panola Co: 167
Sabine Co: 114
San Augustine Co: 215
Shelby Co: 3,321

Over the last week, crews have restored power to approximately 16,500 members. At the peak, DETEC reported over 23,000 outages.

If you are still without power, you may report your outage by:

  • Calling our 1-800-392-5986 Outage Reporting line. Please know the telephone number and meter number associated with your account. We encourage you to rely on the automated system and do not select to speak with a representative unless absolutely necessary as you will experience long hold times or incomplete calls due to heavy call volume. With you meter number, you should be able to report your outage quickly. The outage number is available 24 hours, every day.
  • Call our local office at 936-229-4000, option 2. Member Service Representatives are available 8 AM – 5 PM if you must speak with someone. Again, due to heavy call volume, you may experience long hold times.
  • Report your outage via our Mobile App – DETECmobile. You must already have an online account login to use this feature. If you do not have a login, you will need to go to and set this up.
  • Report your outage via our website at You will need a online login to report your outage. If you do not have a login, you can create one here. You will need to know all pertinent information for the account holder. If you are accessing our site on a mobile device and do not have a login, please select “Go to Desktop Version” and select Create User ID under the My Account tab.