July 9, 2024 - Overnight/early Tuesday morning, power was restored to many of our substations. At this time, power remains out to our Martinsville, Hilltop (Shelby County, south of Center), Hemphill, Six Mile, Holly (San Augustine County), Pendleton and Black Ankle substations from the power supplier. No estimated time of restoral has been provided for these areas. In the interim, crews have been working on storm damage across the system. Approximately 75 extra hands are in route to assist with power restoration. Once power is supplied, those remaining out will be due to storm repairs needed. If you are still without power, please continue to report your outage.
Outages and hazards may be reported through our mobile app, online portal or by calling 1-800-392-5986. For prompt service, please know the telephone number associated with your account and the meter number at the location. The meter number is the 6-digit number following DETEC on your meter or it can be located on your utility bill.
July 8, 2024 - At 5pm, DETEC is currently experiencing a power supply outage to 19 of our 34 substations. Power suppliers AEP and Oncor have dropped the load to these stations. DETEC is in contact with these providers to determine the cause and solution. At this time, we have no estimated restoral time to these stations. In the interim, crews are working on storm damage to prepare for restoration when the power is supplied. Approximately 30,530 outages are reported currently on the DETEC system.
