City of Huxley Phone Lines Down Including Emergency Phone Lines

February 17, 2021 - Due to the emergency alert Eastex Telephone Co-op sent out below, City of Huxley phone lines will be down, including the emergency phone line. If you have a gas or water emergency and cannot reach us at 936-368-2377, please contact the Sheriff's Department at 936-598-5601 or dial 911.***


Due to ongoing power outages in the Deep East Texas Council of Governments (DETCOG) region, our telephone and internet facilities served out of our Huxley exchange central office are currently being supported by battery backup power only. This backup power is not expected to last beyond 5 PM given the current and projected freezing conditions. Due to the extreme remote nature of the Huxley central office and current dangerous, icy road conditions, Eastex personnel are unable to reach this central office to deploy additional backup generators. This means that when the current battery backup runs out of power, all internet and telephone services supported by this central office will cease functioning, and customers served by this office will lose internet service as well as their ability to make or receive telephone calls via their landline phone, including calls to 911.

Eastex is coordinating with DETCOG as well as local 911 authorities in the Huxley exchange area to alert them to this situation and take all reasonable measures to assist customers in this area. If you have any emergency medical needs or require emergency assistance and do not have any reliable means to contact emergency responders other than your landline telephone service, please contact 9-1-1 as soon as possible to request assistance.

If you have questions about this alert, you may contact our Henderson business office toll-free at 800-232-7839. Please leave a detailed recording with your name, the telephone number associated with your landline service, and your service address. We are monitoring all calls while our business office is closed, and will respond to all messages as quickly as possible.