June 5, 2024 - Estimated time of restoration Learn more about our restoration process.
Due to the weather impacts, SWEPCO has released NEW estimated restoration times for 95 percent of all customers in these areas, weather permitting. However, power could be restored sooner.
Note: Restoration time for Waskom, Texas customers currently offline due to transmission repairs is estimated at 9pm, Wednesday, June 5, weather permitting.
Texas
6pm Thursday, June 6
Texarkana, Texas, Atlanta, DeKalb, New Boston
12-Midnight Thursday, June 6
Mt. Pleasant, Daingerfield, Mt. Vernon, Naples, Pittsburg, Winnsboro
4pm Saturday, June 8
Center, Gilmer, Gladewater, Henderson, Kilgore, Longview, Marshall, Mineola
Louisiana
10pm Wednesday, June 5
Bossier City
5pm Thursday, June 6
Shreveport, Haughton, Vivian, Plain Dealing, Mansfield, Logansport
Arkansas
Midnight Wednesday, June 5
De Queen, Nashville
6pm Thursday, June 6
Texarkana, Arkansas, Ashdown
June 2, 2024 - (2:23pm) - Following concerns over a potential extended power outage in the Shelby County area due to a major transmission failure impacting a tristate area, power is being more quickly restored to many.
It appears the majority of Center has power, and SWEPCO confirms Shelby County is now reported to have 500 customers in their network remaining without power.
Portions of Shelby County continue to be without power and parts of Joaquin and Tenaha have power while some in Timpson remain without. The Shelbyville area continues to contend with damage from the storm which entered Shelby County on Thursday.
If your power does not come on, it may be necessary to re-report your outage.
There is a possibility for additional temporary outages as power is being restored and repairs are made.
Previous update from SWEPCO issued at 11:11am
Successive, Multi-Day Storms Downs Trees, Damages Energy Infrastructure
What You Need to Know
- The ArkLaTex has seen tornadoes, heavy storms and significant rainfall in recent days. The relentless multi-day storm created new challenges for the more than 300 additional line and tree crew responders working quickly and as safely as possible to restore power across the area.
- The most recent wave of storms first swept through the ArkLaTex late Thursday and included three confirmed EF1 tornadoes. New storms emerged on Friday and brought more damaging winds and rain and returned to deliver a third blow to the region, again, on Saturday.
- Crews were making significant and steady progress when the Saturday storms barreled through the ArkLaTex, and downed more trees, damaged infrastructure and created new outages.
- SWEPCO’s transmission system, the backbone of our energy delivery system, was also damaged.
- Following the storm, SWEPCO mobilized patrols to begin assessments and early Sunday morning deployed aerial patrols via helicopter to identify damage to the system and needed repairs. Preliminary assessments show multiple trees on the line and damaged infrastructure.
- Based on transmission damages, numerous substations are also temporarily offline and creating customer outages in areas of Panola County in Texas, southwestern Caddo Parish and DeSoto Parish, Louisiana.
- Current restoration estimates for 95 percent of customers who can receive power in the Henderson and Kilgore areas of Texas and the Hornbeck and Natchitoches areas of Louisiana is 10 p.m. Sunday, June 2, weather permitting. It is 4 p.m. Monday, June 3 for Mansfield area of Louisiana. Power may be restored sooner. Estimated times of restoration for areas impacted from overnight storms will be made available once assessors have completed their work.
- Customers are urged to stay as far away as possible from downed wires and anything they may be touching. Call 911 to report any hazards or call SWEPCO immediately at (888) 218-3919.
- There remains a concern for additional weather outbreaks throughout SWEPCO’s three-state service territory. Customers are advised to stay weather aware. Dangerous weather can slow restoration.
CURRENT SITUATION
SWEPCO’s ArkLaTex storm response, which included hundreds of utility professionals deployed to hardest hit areas, was temporarily slowed by a concussive wave of storms that fired again on Saturday, downed more trees, damaged SWEPCO’s transmission system, the backbone of its energy delivery system, and created additional outages. Transmission lines bring high-voltage power from generation operations to substations, where it's "stepped down" to be used by numerous distribution networks.
Despite the setback, SWEPCO remains united in our purpose to get the lights back on as quickly and safely as possible. We appreciate everyone’s patience as we work to rebuild following this significant storm.
Learn more about our restoration process.
With substantial rainfall throughout May, the ground is extremely saturated, which can make even a slight wind cause trees to fall from outside the right of ways and potentially create new outages.
Chances remain for more storms to pop up across SWEPCO’s entire three-state service territory. Customers are advised to remain weather aware.
ESTIMATED TIME OF RESTORATION
SWEPCO has provided estimated restoration times for areas impacted by the storm. However, service could be restored sooner. Estimated times of restoration for areas impacted from overnight storms in Panola County, Texas, and southwestern Caddo and DeSoto parishes in Louisiana will be made available once assessors have completed their work.
Customers who signed up for email or text alerts could receive direct updates on the estimated restoration time at their home or business as crews continue working to restore power. To sign up to receive your personalized restoration update, visit swepco.com/alerts.
- Louisiana
10 p.m. Sunday - Hornbeck area and Natchitoches area
4 p.m. Monday - Mansfield area - Texas
10 p.m. Sunday - Henderson area and Kilgore area
POST-STORM SAFETY TIPS
- Stay as far away as possible from downed wires and anything they may be touching. Call 911 to report any hazards or call SWEPCO immediately at (888) 218-3919.
- Carefully investigate before cleaning up any debris. Tree limbs, leaves and other objects moved by the wind could hide downed wires.
- Do not attempt to remove tree limbs or debris within 10 feet of a power line.
- If using a generator, be sure to follow the manufacturer's instructions.
CAN YOU RECEIVE POWER?
Now is the time for customers to determine whether their home can receive power - SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer. Customers must have a licensed electrician repair damage before power can be restored. Click for a flyer in English & Spanish.
Learn how to identify weatherhead damages by watching this video. ENGLISH | SPANISH
GET RESTORATION UPDATES
By enrolling in our alerts at SWEPCO.com/Alerts, customers get updated restoration information. When our crews arrive on individual work sites, a more precise restoration time for the affected group of customers will be updated in our system and communicated through alerts if the customers have signed up to receive our notifications by phone or email. Updated information can also be found at SWEPCO.com/OutageMap.
Enroll in our alerts at SWEPCO.com/Alerts
POST-STORM SAFETY TIPS
Find post-storm safety tips: https://www.swepco.com/safety/
Report outages: Report outages: SWEPCO.com/outage
FREQUENTLY ASKED QUESTIONS
What should customers do if they see downed lines? Don't touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.
STAYING CONNECTED
- Download the SWEPCO mobile app: SWEPCO.com/app
- Follow SWEPCO on Facebook and X (formerly known as Twitter), Instagram and YouTube
- Make sure we have your most recent contact information at swepco.com/account/
NEXT UPDATE
We will continue to keep you informed as more information becomes available. Updates will be provided at SWEPCO.com as well as other communication channels.
