May 30, 2017 - Shelby County Today was notified by a viewer of a scam where they were contacted and threatened to have power shutoff if payment wasn't made. The viewer logged into their service account with SWEPCO while on the phone and found a Scam Alert. After reading the alert to the caller, the caller hung up the phone.
SWEPCO is notifying customers of a scam alert where thieves are calling customers, threatening to shut off power unless an immediate payment is made. Southwestern Electric Power Company never asks for pre-paid debit cards for payment. Please use SWEPCO's authorized payment methods, and call customer service at 888-216-3523 if you have questions or concerns.
As a note from Shelby County Today, don't necessarily trust the caller identification number or name which appears. There are ways to spoof the caller information. When in doubt, hang up and call the number you know to be the correct number. Don't be bullied by a scammer.
