June 3, 2024 (5pm Update) - According to DETEC, approximately 1,500 outages are remaining to be restored. Given that we do not suffer any further weather related damage, all outages are anticipated to be restored Tuesday evening. If you have not reported your outage, please do.
Outages may be reported through our mobile app, online portal or by calling 1-800-392-5986. For prompt service, please know the telephone number associated with your account and the meter number at the location. The meter number is the 6 digit number following DETEC on your meter or it can be located on your utility bill. Please do not rely on a Facebook comment as your outage report, please call in or use the Mobile or Web reporting option.
June 3, 2024 - Shelby County saw another storm enter the county June 2, 2024, and continued overnight bringing with it more thunderstorms and rain which caused flooding in some areas.
Deep East Texas Electric Cooperative (DETEC) has reported an increase in outage numbers.
According to DETEC, as of 9am June 3, overnight/early morning storms caused outage numbers to grow. Crews continue to work on storm damage from Thursday and new reports. If you are without power, please report your outage. Unfortunately the unexpected mass transmission line outage Saturday evening that caused us to lose the majority of our substation service, also caused the online outage map to become skewed. If you have reported your outage, we have your outage documented, but it could possibly not show on the map. Please be patient with us as we resolve the accuracy of the outage map. When this issue is corrected, we will update as to where and how many outages we have remaining.
To report your outage to DETEC call 1-800-392-5986.
