SWEPCO Press Release

SWEPCO Update: Power Restoration Continues in Louisiana, Texas

February 19, 2021, 3:45pm - Southwestern Electric Power Co. (SWEPCO) workers and contractors continue to restore power to approximately 19,000 customers without service following a winter storm that brought freezing rain, ice, sleet and snow to the Ark-La-Tex.

Ice and snow brought down multiple trees and wires, particularly in the hardest-hit areas of Central Louisiana. Customers are reminded to stay away from downed lines and keep children and pets away as well. Report downed lines immediately to SWEPCO at 1-888-218-3919.

SWEPCO Shares Estimated Restoration Times After Snow, Ice Storm

February 18, 2021, 1:15pm - SWEPCO workers and contractors early Thursday began checking on damage and mobilizing crews to restore service to the 22,600 customers without power.

"As we saw the forecast for ice move south, we positioned workers in Shreveport, Natchitoches and Center. These line, tree and support workers are out assessing damaging and restoring power," said Drew Seidel, SWEPCO vice president of Region Distribution Operations.

SWEPCO Storm Update as of 8pm

February 17, 2021 - As of 8 p.m., about 21,300 SWEPCO customers are without power after a winter storm brought freezing rain, ice, sleet and snow to the Ark-La-Tex. SWEPCO continues to monitor the weather, which may cause additional outages.

SWEPCO has nearly 2,400 workers ready to restore power. Workers positioned before the storm in Texarkana and Longview will move to staging areas in Shreveport, Mansfield and Center, Texas.

The majority of outages are in Natchitoches and Sabine parishes in Louisiana.

SWEPCO Prepares for Severe Ice Storm; Customers Asked to Plan Ahead

February 16, 2021 - Southwestern Electric Power Co. (SWEPCO) is monitoring a second, potentially dangerous winter storm that may bring a mix of snow and more than half an inch of ice to the Ark-La-Tex Tuesday and Wednesday, potentially causing extended power outages.
SWEPCO is assembling a power restoration workforce of more than 2,600 utility linemen, tree trimmers and support personnel from 15 states and Canada to assist company resources. Workers will be positioned in Shreveport, Natchitoches, Longview and Texarkana.

SWEPCO Implements Emergency Controlled Outages as Extreme Winter Weather Impacts Regional Electric System

February 15, 2021 – Southwestern Electric Power Co. (SWEPCO) has begun temporarily interrupting power to parts of its service territory in an emergency procedure prompted by extreme winter temperatures.

The controlled outages are being implemented by utilities across multiple states as part of emergency procedures to reduce load on the electric system and prevent wider area outages. The action was taken at the direction of the Southwest Power Pool (SPP), the regional organization that manages the electric grid across 17 central and western U.S. states.

SWEPCO Issues Emergency Appeal to Conserve Electricity

February 14, 2021 – Southwestern Electric Power Co. (SWEPCO), acting upon a request of the Southwest Power Pool (SPP), is asking all customers to conserve electricity for 48 hours beginning at 12:01 a.m. Monday as extreme cold grips the region. SPP, the regional organization that manages the electric grid across 17 central and western U.S. states, reports a high demand for electricity that is expected to increase over the next several days because of persistent, widespread and extreme cold.

Steps to reduce electricity use include:

SWEPCO Offers Digital Payment Options to Help Customers Stay on Track

January 19, 2021 - Southwestern Electric Power Co. (SWEPCO) bills are sometimes being delivered past their due dates because of unprecedented delays in mail delivery. As a result, customers may be at risk for late fees, additional deposits and possible disconnections.

“SWEPCO offers a variety of digital payment options so that customers can stay on track with bill payments,” said Paul Pratt, director of Customer Services and Marketing. “These options can help you keep tabs on due dates and amounts, and make timely payments, even if mail is running late.” 


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