SWEPCO Press Release

SWEPCO Issues Emergency Appeal to Conserve Electricity

February 14, 2021 – Southwestern Electric Power Co. (SWEPCO), acting upon a request of the Southwest Power Pool (SPP), is asking all customers to conserve electricity for 48 hours beginning at 12:01 a.m. Monday as extreme cold grips the region. SPP, the regional organization that manages the electric grid across 17 central and western U.S. states, reports a high demand for electricity that is expected to increase over the next several days because of persistent, widespread and extreme cold.

Steps to reduce electricity use include:

SWEPCO Offers Digital Payment Options to Help Customers Stay on Track

January 19, 2021 - Southwestern Electric Power Co. (SWEPCO) bills are sometimes being delivered past their due dates because of unprecedented delays in mail delivery. As a result, customers may be at risk for late fees, additional deposits and possible disconnections.

“SWEPCO offers a variety of digital payment options so that customers can stay on track with bill payments,” said Paul Pratt, director of Customer Services and Marketing. “These options can help you keep tabs on due dates and amounts, and make timely payments, even if mail is running late.” 

SWEPCO Restores Power To Almost Half Impacted By Winter Storm

January 11, 2021 - SWEPCO has restored power to almost half of Louisiana and East Texas customers impacted by Sunday’s winter storm. As of 5:30 p.m. Monday, about 34,000 customers remained without power.

More than 400 line and tree personnel from SWEPCO, its sister company Public Service Company of Oklahoma, and outside contract crews are working to restore service.

SWEPCO Snow Storm Update

January 11, 2021 - Approximately 38,000 SWEPCO customers are without power as heavy, wet snow blankets East Texas and Louisiana.

Most outages are being caused by tree branches weighed down by snow coming into contact with a power line. Safety devices automatically de-energize the power lined when this occurs.

SWEPCO Participates in Fifth Annual Utility Scam Awareness Day

November 18, 2020 - Southwestern Electric Power Co. (SWEPCO), an American Electric Power (Nasdaq: AEP) company, joined Utilities United Against Scams (UUAS) today to recognize the fifth annual Utility Scam Awareness Day. Utility Scam Awareness Day is part of the weeklong International Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers.

SWEPCO Proposes Rate Change for Texas Customers

October 14, 2020 – Southwestern Electric Power Company (SWEPCO), an American Electric Power (Nasdaq: AEP) company, has submitted a request to the Public Utility Commission of Texas (PUCT) for a net annual increase of $90.2 million in the company’s non-fuel base rates. On a total customer bill basis, the net increase is approximately 15.6%.

If approved, new rates would likely go into effect in the first billing cycle of January 2022.

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