SWEPCO Press Release

SWEPCO Offers Digital Payment Options to Help Customers Stay on Track

January 19, 2021 - Southwestern Electric Power Co. (SWEPCO) bills are sometimes being delivered past their due dates because of unprecedented delays in mail delivery. As a result, customers may be at risk for late fees, additional deposits and possible disconnections.

“SWEPCO offers a variety of digital payment options so that customers can stay on track with bill payments,” said Paul Pratt, director of Customer Services and Marketing. “These options can help you keep tabs on due dates and amounts, and make timely payments, even if mail is running late.”

SWEPCO Restores Power To Almost Half Impacted By Winter Storm

January 11, 2021 - SWEPCO has restored power to almost half of Louisiana and East Texas customers impacted by Sunday’s winter storm. As of 5:30 p.m. Monday, about 34,000 customers remained without power.

More than 400 line and tree personnel from SWEPCO, its sister company Public Service Company of Oklahoma, and outside contract crews are working to restore service.

SWEPCO Releases Initial Restoration Estimates After Winter Storm

January 11, 2021 - A winter storm dumped up to four inches of heavy, wet snow across Louisiana and East Texas, leaving 57,800 SWEPCO customers without power as of 9 a.m. Monday.

SWEPCO estimates power for most Louisiana customers will be restored by 10 p.m. Tuesday and by 10 p.m. Wednesday for most East Texas customers.

SWEPCO Snow Storm Update

January 11, 2021 - Approximately 38,000 SWEPCO customers are without power as heavy, wet snow blankets East Texas and Louisiana.

Most outages are being caused by tree branches weighed down by snow coming into contact with a power line. Safety devices automatically de-energize the power lined when this occurs.

Eight Electrical Safety Tips for the Holiday Season from SWEPCO

December 3, 2020 - Southwestern Electric Power Co. (SWEPCO), an American Electric Power (AEP: Nasdaq) company, encourages the public to be mindful of electrical safety during the holiday season due to decorative lights draped through trees and around homes.

SWEPCO Participates in Fifth Annual Utility Scam Awareness Day

November 18, 2020 - Southwestern Electric Power Co. (SWEPCO), an American Electric Power (Nasdaq: AEP) company, joined Utilities United Against Scams (UUAS) today to recognize the fifth annual Utility Scam Awareness Day. Utility Scam Awareness Day is part of the weeklong International Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers.

SWEPCO Proposes Rate Change for Texas Customers

October 14, 2020 – Southwestern Electric Power Company (SWEPCO), an American Electric Power (Nasdaq: AEP) company, has submitted a request to the Public Utility Commission of Texas (PUCT) for a net annual increase of $90.2 million in the company’s non-fuel base rates. On a total customer bill basis, the net increase is approximately 15.6%.

If approved, new rates would likely go into effect in the first billing cycle of January 2022.

SWEPCO Brings Electrical Safety E-Learning Program to Students, Families

September 29, 2020 – Southwestern Electric Power Co. (SWEPCO), an American Electric Power (NYSE: AEP) company, has partnered with The National Theatre for Children (NTC) to educate students and their families about electrical safety. The livestream program is available for grades K-5 in SWEPCO’s three-state service territory.

SWEPCO Crews Heading to Florida in Preparation for Hurricane Sally

September 15, 2020 - Sixty-three employees of Southwestern Electric Power Co. (SWEPCO), an AEP company, are heading to Pensacola Beach, Fla., in preparation for Hurricane Sally. Gulf Power has asked for assistance from SWEPCO crews after the hurricane makes landfall.

SWEPCO Provides Initial Power Restoration Estimates, Anticipates New Storms, High Heat

August 28, 2020 - Southwestern Electric Power Co. (SWEPCO) estimates most customers in the Shreveport-Bossier area will have power restored by 10 p.m. Wednesday, and for Central Louisiana customers by 10 p.m. Thursday.

"Hurricane Laura was unprecedented, causing widespread damage to the power grid," said Drew Seidel, SWEPCO vice president of Region Distribution Operations. "Scattered thunderstorms forecast for today could cause new outages and hamper our progress on repairs."

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